Refund policy

At Shop Nexy, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in its original condition

  • The item is returned with original packaging, tags, and accessories

  • The return request is made within [8 DAYS] of delivery

Items showing signs of use, damage, or alteration may not be eligible for return.

2. Return Timeframe

  • Returns must be requested within [8 DAYS] from the date of delivery

  • Once approved, items must be shipped back within [5 DAYS]

3. How to Initiate a Return

To start a return, please contact us at:
πŸ“§ [guptakush0404@gmai.com]

Include:

  • Order number

  • Reason for return

  • Photos (if the item is damaged or defective)

Our support team will guide you through the next steps.

4. Refund Process & Timing

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection

  • If approved, the refund will be processed to your original payment method

  • Refunds are usually completed within [48 HOURS] business days

Please note: Bank or payment provider processing times may vary.

5. Exchange Options

We offer exchanges for:

  • Defective items

  • Wrong item received

If you’d like an exchange, contact us at [guptakush0404@gmail.com] and we’ll arrange a replacement, subject to product availability.

6. Damaged or Defective Products

If your item arrives damaged or defective:

  • Contact us within [7 DAYS] of delivery

  • Share clear photos/videos of the issue

We will offer a replacement or full refund at no extra cost.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personal care, beauty, or hygiene products (if opened/used)

  • Clearance or final sale items

  • Gift cards

  • Items damaged due to misuse or normal wear and tear

8. Return Shipping Costs

  • If the return is due to our error (wrong or defective item), we will cover return shipping

  • For all other returns, customers are responsible for return shipping costs

Shipping charges (if any) are non-refundable unless stated otherwise.

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or payment provider

  • Contact your card issuer

  • If the issue persists, email us at [guptakush0404@gmail.com]

10. Contact Us

For any questions related to returns or refunds, feel free to reach out:
πŸ“§ [kushgupta0404@gmail.com]